Return & Refund Policy

We want you to be completely satisfied with every purchase you make on mycarpe.com. If you are not entirely happy with your order, we offer a simple and transparent return process.

1. Return Window

• We offer a 30-Day Hassle-Free Return Policy. You may request a return within 30 days of receiving your items.

2. Return Conditions

• To ensure your request is processed smoothly, items should be returned in their original condition or a reasonable state of use.
• If you purchased a bundle or promotional set, returns generally require all items included in the set to be returned together.

3. Refund Process

• Once we receive your returned package and inspect the items, your refund will be processed within 3 to 5 business days.
• Refunds will be issued to your original payment method (such as credit card or PayPal). Please note that the time it takes for the funds to post to your account depends on your bank or payment provider.

4. How to Initiate a Return

• To start a return, please contact our support team via email, providing your order number and the reason for return. Our customer service representatives will guide you through the next steps and provide the return address.

Note: If you have any questions regarding your shipment, product use, or the return process, please feel free to reach out to us at any time. We are always here to help!